Cookie Policy

Privacy & Cookies

At Salt Psychotherapy, your privacy and confidentiality are taken seriously. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Salt Psychotherapy

Website: www.saltpsychotherapy.co.uk

Email: connect@saltpsychotherapy.co.uk

Therapist: Stella Grant

ICO Registration Number: ZB969670

2. What Personal Data We Collect

We may collect the following information when you use our website or contact us:

  • Name

  • Email address

  • Phone number (if provided)

  • Message content (via contact form)

  • IP address (via cookies or analytics tools)

This information is collected only when voluntarily provided by you, e.g. when submitting an enquiry via the Connect or Contact page.

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries

  • Schedule consultations or sessions

  • Maintain accurate records

  • Fulfil legal or ethical obligations (e.g. safeguarding, supervision)

Your data is never shared with third parties for marketing or unrelated purposes.

4. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or outdated information

  • Request deletion of your data (where legally appropriate)

  • Object to or restrict certain types of data processing

  • Withdraw consent at any time (for non-essential processing)

To exercise any of these rights, please contact connect@saltpsychotherapy.co.uk

5. Cookies

What Are Cookies?

Cookies are small text files placed on your device when you visit our site. They help the website function properly and may collect limited data for performance and security purposes.

Types of Cookies We Use:

  • Essential cookies – Required for website functionality

  • Analytics cookies – Help us understand how visitors use the site (e.g. which pages are most visited)

  • Third-party cookies – From embedded content (e.g. Google Maps, YouTube), which may place their own cookies

You can disable non-essential cookies in your browser settings at any time.

6. Data Storage & Security

All data submitted through this website is stored securely. Any client information is held in accordance with BACP ethical guidelines and UK data protection law.

We do not store your personal data longer than necessary.

7. External Links

This website may contain links to external sites (e.g. supervision, mindfulness resources). We are not responsible for their content or privacy practices.

8. Contact

If you have any questions about this policy or how your data is handled, you can contact:

Stella Grant

Email: connect@saltpsychotherapy.co.uk

Salt Psychotherapy

Newquay, Cornwall UK

Data Protection Complaints Procedure

I respect your privacy and are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you are unhappy with how I have collected, used, or stored your personal information, we want to put it right. You have the right to lodge a complaint directly with me.

1. How to Make a Complaint

You can submit a data protection complaint using any of the following channels:

  • Email: connect@saltpsychotherapy.co.uk

To help me investigate your concern as quickly as possible, please provide:

  • Your full name and contact details.

  • Specific details about what happened and why you are concerned.

  • Any relevant dates, documents, or reference numbers.

  • Proof of identity (if required to verify your account).

2. What to Expect After You Complain

Once I receive your complaint, I will follow these steps:

  1. Acknowledge: I will send you an acknowledgment confirming I have received your complaint within 30 days of receipt.

  2. Investigate: I will conduct a thorough investigation into your concerns, reviewing relevant records.

  3. Keep You Informed: I will keep you updated on the progress of my investigation without undue delay.

  4. Respond: I will inform you of the outcome of my investigation without undue delay. This response will detail my findings, any actions I have taken to resolve the issue, and what steps you can take next.

3. Escalating Your Complaint

If you are unsatisfied with my final response or believe I am not handling your data properly, you have the right to escalate your concern to the Information Commissioner's Office (ICO).